Testimonials & Reviews
Dermatology Arts
Medical, Surgical and Cosmetic Dermatology serving the areas of South Pasadena, Arcadia, San Marino, La Canada - Flintridge, and Los Angeles, CA
Dermatology Arts always appreciates feedback from our valued patients. To date, we’re thrilled to have collected 131 reviews with an average rating of 4.85 out of 5 stars. Please read what others are saying about Dermatology Arts below, and as always, we would love to collect your feedback.
Natalie H.
Submitted 02/21/24
I am writing to provide feedback on my recent experience at Dermatology Arts South Pasadena. While I had hoped for a positive encounter, unfortunately, I found the standard of service to be below expectations, prompting me to share my concerns with you.
During my appointment with Dr. Lily Greenberg, I encountered several issues that I believe warrant attention. Firstly, I observed a lack of professionalism and empathy in Dr. Greenberg's demeanor, which is concerning given the nature of her profession. Despite my efforts to engage in constructive dialogue regarding my skin condition and treatment options, I found communication to be challenging and unproductive.
Additionally, I must express disappointment with the quality of care provided. Specifically, there were discrepancies between the agreed-upon treatment plan and the subsequent actions taken by Dr. Greenberg. Despite following prescribed protocols and expressing my concerns, I was met with indifference and ultimately advised to discontinue medication without sufficient explanation or alternative solutions.
As a consumer who values both quality healthcare and respectful communication, I feel compelled to share my experience to ensure that appropriate measures are taken to address these shortcomings. While I understand that every interaction may not be perfect, I believe it is essential to uphold standards of excellence and patient-centered care.
I hope that my feedback will be taken into consideration and used to improve the overall patient experience at Dermatology Arts South Pasadena. I remain hopeful that constructive dialogue and proactive measures can lead to positive changes that benefit both patients and practitioners alike.
JO KIMBERLYN V.
Submitted 02/14/24
Dr. Greenberg was excellent. She took each of my concerns and provided clear education and treatment options specific to my needs. Would recommend her to others. She is patient, kind, and listens. Excellent qualities.
Regarding the front office: phone lines can be busy. Was attempting to call to inform them I’d be running late to the appt but was unable to get a hold of anyone to speak to (went to voicemail) after trying 3x consecutively after the lunch hour ended. Not necessarily a ding on them, but if there was a texting option to inform front office staff regarding schedule changes it would facilitate communication more efficiently.
RICHARD J.
Submitted 02/07/24
Dr Chen was empathetic, a good listener, very efficient and businesslike without being brusque. She addressed the issue for which I had made the appointment and then pointed out some other issues and recommended treatments. I will be following her advice.
DENNIS E.
Submitted 02/04/24
Dr. Lee is a caring and accomplished dermatologist. He has been there for me returning my calls promptly when there’s been an urgent situation. Plus, he’s a really nice man.
HITENDRAKUMAR P.
Submitted 02/03/24
Excellent Doctor who listen the patient and treat accordingly
LILY T.
Submitted 02/01/24
Best doctor
ERIN B.
Submitted 01/26/24
Dr Greenberg is excellent .
MATTHEW W.
Submitted 01/13/24
Dr Greenberg and the staff at Center of Advanced Dermatology are kind, thorough, and professional. I had noticed a mark on my skin that had changed, and the staff was willing to take me at 8:30, and I was able to be back to work on time. More importantly, Dr. Greenberg removed basal cell, and explained the process thoroughly. I appreciate the staff's help, willingness to squeeze me in last minute, and ensure my skin is healthy.
DENNIS M.
Submitted 12/25/23
Very Good
JORGE H.
Submitted 12/22/23
Dr Greenberg was very nice and helpful! I would recommend.
ANTONIETTE S.
Submitted 12/15/23
She help me with my skin condition & gave me an appointment right away.
JOHN M.
Submitted 12/14/23
A good experince
PAUL P.
Submitted 12/12/23
First time patient, did online appointment got schedule the following day. Dr Lily Chen is a nice person, she took care of my small cyst right away. Highly recommend this place, easy parking, nice and neat inside.
STEPHANIE H.
Submitted 12/12/23
Dr. Chi is the best! We travel from Long Beach to see her. She is thorough, takes her time with patients, and a very fun and caring person!
Patrick O.
Submitted 11/17/23
Dr. Salgado is friendly, knowledgeable and patient. I recommended her to my wife and my daughter and they love her too. The practice is clean, parking is easy, it’s close to my home and waiting time is minimal.
JORGE H.
Submitted 11/16/23
Dr Greenberg was great.
BRUCE B.
Submitted 11/14/23
Doctor Lee is the best. He is friendly and always takes care of me. He knows his stuff and always takes care of my medical needs.
MARY O.
Submitted 10/26/23
I was very happy with my experience.
DARRICK S.
Submitted 10/20/23
Doctor Salgada was pleasant and to the point which I appreciated and liked. She knew her pathological diseases and was pretty much pain-free. I am looking forward to my next appointment.
GARY M.
Submitted 10/16/23
Excellent care.